Support

I purchased but didn't get the access link

No problem! Visit /recover and enter the email you used to purchase. We'll send you a new recovery link valid for 2 weeks.

How many devices can I watch on?

Your ticket unlocks the film on up to 3 devices. Each device counts as one.

What are the play limits?

• 5 plays per day — resets daily
• 12 lifetime plays — the absolute ceiling

Refreshing within 20 minutes counts as the same session (doesn't cost an extra play).

Can I share my access link?

Your access link is personal and tied to your device and IP address. It's designed to work for you and your household, not for public sharing.

I'm on my 4th device — why can't I watch?

Your purchase unlocks 3 devices. If you need access on additional devices, contact support and we'll help sort it out.

My play limit says "exhausted" — what does that mean?

You've reached your lifetime play limit (12 total plays). This won't reset. If you believe this is an error, please contact support.

How long does my access last?

Your purchase access is valid for 30 days from the date you buy your ticket. After that, you'll need to purchase a new ticket to watch again.

Note: If you lose your access link and use our recovery system, the recovery link is valid for 2 weeks, giving you plenty of time to re-access your purchase within the original 30-day window.

What if I lost access after 30 days?

Your 30-day access window has expired. You'll need to purchase a new ticket to watch. Think of it like renting an episode on Apple TV or Prime Video.